Frequently asked questions

Rumo TV is a platform for watching live TV channels, previously aired programmes on demand, movies, and series over the internet on compatible devices.

Subscriptions are available through partner internet service providers. Contact your provider to check whether they offer Rumo TV and which plans are available. Your provider activates your account and explains how to start watching.

Check with your provider to find out whether Rumo TV is included in your plan and which content you can access. If you do not have access yet, your provider can explain how to subscribe.

Your internet service provider supplies information about prices, payment methods, and subscription terms. For questions about charges or payments, contact your provider’s customer service team.

Once your provider has activated your account, open the Rumo TV app or website. Sign in with your username and password or with the mobile phone number linked to your account. Follow the on-screen instructions for your chosen sign-in method.

Try signing in with the mobile phone number linked to your account. If you cannot sign in or no longer have access to that number, contact your internet service provider. They can check your account details and help you regain access.

You can watch through the website on a computer or through the app on Android and iOS phones and tablets, compatible Samsung and LG Smart TVs, Android TVs, and Android TV boxes. App availability depends on the device model and operating system version.

Search for Rumo TV in your device’s official app store: the App Store, Google Play, or your Smart TV’s app store. Install and open the app, then sign in with your username and password or with the mobile phone number linked to your account. On compatible Android TV boxes, install the app through Google Play.

On a compatible Smart TV or another supported device, you can watch through the app with an internet connection and an active account. If your TV is not compatible, ask your provider which devices you can use to watch Rumo TV.

Yes. Rumo TV streams content over the internet, so you need an active, stable connection while watching. Playback quality also depends on your connection and the device you use.

You can browse the channel list and catalogue in the Rumo TV app or on the website. To confirm which content is included in your subscription, contact your internet service provider.

Contact your provider to check your account details, activation, and subscription status. They can identify what is preventing access and explain how to restore it.

Check your device’s internet connection, close and reopen the app, and check for app updates. Restart your device if necessary. If the issue continues, contact your provider’s support team. Tell them your device model, which content you tried to watch, and any error message displayed.

Subscriber support is provided by the internet service provider through which you subscribed to Rumo TV. Contact your provider’s support team for help with installation, account access, subscriptions, or problems using the service.

Contact the internet service provider through which you subscribed to Rumo TV. They will explain the conditions and timeframes for changing or cancelling your subscription. Uninstalling the app does not cancel your subscription.